Categories

1. Introduction

Youprint is a trading name of boyler mc ltd.

 These terms and conditions apply to the use of the website, youprint.ie (the “Website”) or orders which may be placed by other methods. You confirm that you have read these terms and conditions and agree to adhere to them in their entirety when visiting our website at www.youprint.ie or by placing an order at Youprint (2009) . Please refrain from using this Website if you do not agree to these terms and conditions.

These terms and conditions apply to all our orders and are not subject to any other contractual terms defined by you, the buyer. By clicking in the box to accept our terms and conditions, you are accepting that these are the terms and conditions under which the sale is bound. 
We may update or vary our terms and conditions from time to time, so check for periodic changes.


2. TRADING DETAILS


When you order with us through this website, you are contracting with Boyler MC (20012) Limited, a limited liability company, incorporated in The Republic of Ireland.Please note, the law of Ireland will apply to this contract. 

Registered office: 2. Chapel Lane Mallow, Cork
Email address: cs@ouprint.ie
Telephone number: +353 22 32123

 3. ORDERING – all orders must be placed through our website at www.youprint.ie or by email cs@youprint.ie.

  3.1 PRINTING AND ARTWORK
  3.1.1 CMYK and ‘Spot’ Colours

Print Ready “ Artwork must be supplied to us in a press-ready PDF (font embedded) format, in CMYK with a minimum 300dpi resolution. We process jobs in CMYK format as standard. We cannot take responsibility for colour reproduction of RGB files, or files supplied outside of the specifications given. Any ‘spot’ colours will be converted to CMYK as standard. If a specific ‘spot’ colour is required, this must be specified at the time of ordering and will attract an additional fee
 

3.1.2 Colour Variations

We print to standard ink densities in a ‘ganged up’ format as standard. Variations in printing can exist. We will not be held responsible for any variations in colour, either from previous products supplied by us or from work provided from a third party. Also note that variations may exist due to the nature of the paper or lamination chosen. However, if a colour match is required for consistency with other products, a printed sample MUST be supplied to us. Please note, we do not hold samples of previous work.

3.1.3 Proofs
We will print your artwork as you supply it. We do not proof read artwork, nor do we check artwork for date validity or expiration. Soft copy proofs will be emailed to you, with the exception of business cards. Please view all proofs carefully. We will not be held liable for any mistakes in artwork, once the proof has been approved.
Please note, we do not accept responsibility for incorrectly supplied email addresses, which may result in a delay in soft copy proofs being sent to you. Note our logo may be added to promotional material. If you do not want this to appear please let us know on ordering each time.


  3.1.4 Bleed
There should be a 3mm bleed around the finished artwork. We will not be held liable for errors generated due to insufficient bleed

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  3.1.5 Alignment
In order to finish and/or align your job professionally, we may need to trim jobs during the finishing process. We will proceed with a trim if the finished job dimension is altered by less than 1%. However, if the finished job needs to be altered by more than 1%, we will contact you for approval to proceed.
  3.1.6 Business Cards

Folds
When card is folded, there can be a small amount of ‘cracking’ along the spine. This is normal for folded card. However, if the job requires that a solid colour is printed along the fold, the impact of the cracking can be amplified. Therefore, we recommend that, in the case of solid folded colours, a lamination should be used. Similarly, Spot UV will crack when folded or creased. We are not liable for ‘cracking’, particularly if the card is unlaminated.


 Booklets           
Booklets should be supplied in a PDF as portrait, single paged. They should NOT be created as spreads with registrations marks.

Corriboard Signs

Our 4mm Corriboard thickness = 3.8 - 4mm

Our 5mm Corriboard thickness = 4.8 - 5mm

Graphic Design,

We offer Free graphic design with most of our products, we will try our best to design your project to your liking and will make up to 5 revisions at no charge, after 5 revisions we reserve the right to send your file to print as it is on the latest proof.


  3.1.9 If there are inherent design flaws, we will NOT be held liable for the resultant flawed product. Our standard prices reflect our production performance ONLY. We do NOT provide design review as standard, nor do we check for design feasability. If design review is required, it will attract an additional cost, which must be agreed before the order is placed.

DELIVERY
  3.2.1Delivery Dates
We will make every reasonable effort to meet our scheduled ship dates. However, there are times, in a production environment, that we may be unable to meet our scheduled ship date. Therefore, our shipping dates are estimates, not guarantees. We do not accept responsibility for missed ship dates. We do not accept responsibility for loss suffered due to missed ship dates.


SHIPPING & TURNAROUND

YOUR ORDER WILL NOT BE SENT TO PRODUCTION UNTIL YOU HAVE SIGNED OFF ON IT, YOU WILL RECIEVE AND EMAIL WITH THE PRINT READY FILE. INSTRUCTIONS ON HOW TO SIGN OFF ON YOUR PROJECT IS CLEARLY OUTLINED IN THIS EMAIL
Turnaround Time (TAT) starts from the date of APPROVAL of artwork and ends at the date of DISPATCH from Youprint. It is measured in working days.
The turnaround time is selected at the time of ordering and additional charges are incurred for shorter TATs. 
The cut-off for TAT is 5pm, with the exception of 1 day TAT, which is 3pm.
By way of example, if artwork is APPROVED on Monday, before 5pm on a three day TAT, it will be dispatched from Youprint on Thursday. Similarly, if it is APPROVED on Monday before 3pm on a one day TAT, it will dispatch from Youprint on Tuesday. If artwork is approved on Thursday for a five day TAT, it will be dispatched from Youprint on the following Thursday.


If, subsequent to placing an order, a faster TAT is required, notification MUST be sent to cs@youprint.ie  and the accompanying fee must be paid. The new TAT will be executed upon full payment of the additional charge. We will not accept liability for missed ship dates due to non-payment. 


Please note, all deliveries weighing in excess of 300kgs will take 48 hours to ship as standard.
  3.2.3 Late Expedited Deliveries
Where it has been agreed that an expedited order has failed to meet the agreed service level, we may refund the expedite fee. In the case of standard TATs, we will not discount the standard price for a missed delivery date, as stated in 3.2.1 above.
  3.2.4 Couriers
We use reputable courier companies to ship jobs. However, we will not be held liable for failure of a courier company to deliver in a timely manner and we will not compensate for lack of performance on the part of a transport company.

4. CLAIMS

 4.1 Notification Period.
Any complaints arising from damaged, missing or short shipped orders, should be reported to us within 3 working days. Any claims arising after this period will be rejected. 
  4.2 Damaged/Incorrect Goods
Goods MUST be returned to us in order that we may consider a refund or a reprint. The proof of delivery document MUST be signed as ‘damaged product’. 
  4.3 Quantity Variation
We have fulfilled our contract with you if we have shipped between 95% and 105% of your ordered quantity. Should a shortage be agreed, the rate will be reimbursed at the pro-rated contract rate.

 

5. LIABILITY
  5.1 Liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods, except in such cases which cause death, injury or damage to personal property. 
  5.2 We are not responsible for any financial loss suffered by you, including loss of earnings or expenses incurred by you.
  5.3 We will not accept responsibility for resold products that are deemed inferior by the end-user, when the product has been printed within standard ink densities, reasonably tolerated within the print industry.

 

6. ACCOUNTS
  6.1 Payment Terms
Orders must be prepaid at the time of ordering, unless we have expressly agreed an account with you. Payment shall be made in full, compliant with the terms of the agreed account. We reserve the right to review and/or remove accounts at any time.
  6.2 Interest
We reserve the right to charge 8% interest per annum on all overdue accounts. 
  6.3 Legal Fees
All legal and administrative fees, including Statutory Demand fees will be charged to your account, in the event of administering overdue accounts and/or the issuing of legal proceedings in the collection of overdue accounts 
  6.4 Discounts
Discounts are made with the strict understanding that accounts must be settled within the terms of the account. We reserve the right to invoice for said discounts, should you operate your account outside of the agreed terms. 
  6.5 VAT
ROI VAT at the Standard Rate will be added to the price of a job where ROI VAT is applicable. It may be the case that a job, for example, a leaflet, becomes VAT-able after the artwork has been supplied, for example, if it is a form. To comply with current legislation, we MUST add VAT in these cases after the order has been placed. You are liable for payment of VAT before the order can be dispatched. We will not accept responsibility for missed ship dates due to non-payment of VAT.

 

7. Cancellations and Refunds
  7.1 To cancel an order, you must email cs@youprint.ie requesting a cancellation. Cancellation is subject to the following:
  7.1.1 If the job has been approved and subsequently cancelled, it may have been plated. You will be charged for the cost of each set of plates made, at the rate of euro50 per set.
  7.1.2 Where no fault exists on the part of Youprint and a cancellation has been requested, where a refund has been agreed by Youprint, it will be refunded less 3% credit card and administrative fees.

  7.2 We reserve the right to reprint OR grant a refund OR grant a future credit to rectify defective work as we so choose.

 7.3 We reserve the right to provide a remedy for any defective work provided by us either by reprinting or refinishing or in such as way as we deem appropriate and shall not be liable to refund. If you unilaterally choose to have work re-done by a third party without specific agreement by us,you automatically revoked your right to any remedy from us. We will not be held liable for such rework and the debt to us will remain valid.

 7.4 We reserve the right to credit your account if we deem a refund should be made

 7.5 We reserve the right to offer to replace your job and you must accept such an offer unless you can show clear cause for refusing to do so.

7.6 Any jobs cancelled after graphic design work has been carried out will be subject to a 30euro+vat charge per design

8.0 Privacy

Boyler Mc Ltd is committed to protecting your privacy. In order to provide a quick and accurate response to your logo, graphic design or web design order, Boyler Mc Ltd. asks only for the information necessary to complete your order with precision. All the information is strictly for the use of Boyler Mc Ltd.  , it will not be shared with any other third party. Youprinte.ie  uses Secure Socket Layer (SSL) technology to protect your privacy when you place an on-line order.

The information we gather and how we use it:
When you order a logo/graphic design or a web design, we need to know your name, your company's name, your email address, and your mailing address. This allows us to process and complete your order and to notify you of your order status. We also ask some information about your company in order to have a creative direction for your company's logo design or web design needs. All the rights to the artwork and logo design we create at the request of a client belong to such client. Please note however we often use our designs to promote our business and social media, if you do not wish to allow this please advise at the time of ordering.